Does VDS accept new patients?
Yes we are delighted to accept new patients, including new Medicare and Medicaid (AHCCCS) patients. However, we are not accepting new patients who want to be seen for pain management only.
What are your hours of operation?
We are open for business from 8:00 am-8:00 pm Monday-Friday. Saturday 9:00am-5:00 pm
Does VDS make house calls?
No we do not, patients too sick to come to the office are usually sick enough to warrant evaluation in a hospital setting where laboratory and x-ray studies may be obtained promptly.
What is your phone policy?
Our office staff can answer general questions. If you need to speak with one of the doctor, please inform the receptionist of the nature of your call. Except for emergencies, our first priority is to patients in the office, so the call will be returned after the doctor is done seeing patients. If you feel very ill we advice all of our patients to go to the emergency where they are treated promptly.
How do I get prescription refills?
Most prescriptions can be taken care of during regularly scheduled office visits. It is our intention to provide you with ample medication to last until your next visit. If you need an unexpected refill or change, please contact your pharmacist. The pharmacist can then contact us securely by our e-prescribing system to ensure correct medication identification. Prescriptions for narcotics and controlled substances often create special circumstances and may require you to contact us by phone. Please note that we do not prescribe or refill narcotics or controlled substances on nights or weekends, so plan accordingly.
What is your fee policy?
We accept Visa and Mastercard and cash or money order, we do not accept checks.
Also we will not bill you for your co-payment. If you do not have your co-payment at the time of service, you will be asked to reschedule your appointment.
How do I contact the provider on call?
Please call the office number of 623-432-9605 and follow the directions.
How can I talk to my provider?
We believe medical advice is best given face to face and encourage you to discuss your needs during scheduled appointments. For questions that may not warrant an appointment please call the office to leave a message for your provider. Phone calls to the office during business hours are reviewed by a medical assistant who can discuss your concerns with clinician as necessary.
What should I do if I have an emergency?
If you feel you have a medical emergency, please call 911 or proceed directly to the nearest emergency room.
How can I request medical records?
Under the forms section of this website is a medical records release form that needs to be completed. Due to the privacy laws, it is a requirement that the form is signed by the patient requesting the medical records, unless the patient is a minor and in that case a parent or guardian can request the records on behalf of the minor child. If it is a guardian or legal representative, we will need current documentation to allow this. Medical records will be reviewed by the provider before they are released, so please allow 7-10 business days for completion of the medical records request.
I love this place...Very professional, fast, and friendly service. This is my go to place for my family.Drea Salinas
I have been a patient with Valle Del Sol since they opened day one...I feel like I am really well taken care of. All of my needs have been met above and beyond...Krystina Cook